Employee communication that is so simple, yet so effective

Besides a licensed version of Jeopardy(R), we offer several types of customizable games based on your objectives. Some of these include:
– fast-paced visual matching and memory retention game
– a timed word and sentence puzzle game
– an arcade-style game
– a role-based game that puts players into realistic soft-skill situations (sales, customer service, negotiations, management, etc.) with virtual characters and challenges them to test cause-and-effect decision making across several conversation paths.

If one of our games does not suit you for some reason, we can also create a game for you from scratch.

We have a tried and true process that can seamlessly integrate company-owned and private devices. The difference is that any private device must opt in to receive the messages. We handle opt-in via various proven methods including intranet web forms, email forms, text-to-join, signups during town halls, etc.

If clients are supplying videos, it can be in any format they like. We handle the conversions.

We were startled to learn early on in our Fieldcom programs that once people started listening to an audio message, they listened until the very end – regardless of length. The shortest message we produced and distributed was 45 seconds and the longest was 5 minutes. This was less true for video because it’s probably less of a novelty, but the numbers are still generally high. We attribute this to the absolute relevancy and genuineness of the content.

Fieldcom uses easy-to-understand visual reports and dashboards to compare message engagement data with KPIs such as increased sales, increased activities, increased employee satisfaction, etc.

You can send as many messages as you want. From 100 to 1 million+.

Right now, Fieldcom is not D.I.Y. (Do It Yourself) SaaS, but we are working with customers to gauge needs.

We integrate with all major CRMs, including but not limited to: Salesforce, Pipedrive, HubSpot, ZOHO, Sugar, Sage, Oracle, SAP, etc.

Yes, although different countries have different regulations. So, if you want all messages to be sent at certain time, we may have to modify the time in order to comply with local government regulations in the recipient’s country.

Audio and videos are held on client or our servers based on preference. Since some corporate firewalls do not allow some video platforms to work on company devices, we can work with your IT team to find a resolution that makes everyone happy. Sometimes corporate IT teams prefer us to host. Our servers are all cloud-based and secure. They are hosted by industry leaders like Rackspace and Amazon Web Services.

Yes. Just give us your criteria and protocols. We will handle it and then offer you an official report.

Simply put, we handle everything. As professional communicators ourselves, we first establish a clear understanding of the challenge and desired outcomes. From there, we develop a content, distribution, and measurement plan to achieve those outcomes. As a managed service, we’ve had clients tell us they only need to spend an hour or two a month on the program . . .and that’s generally reserved for updating their supervisors on the program’s success!

You can schedule messages months in advance. And, you can edit, cancel or change the time anytime you want.

Speak with one our sales professionals and you could be up and running within hours.

If you don’t need to ensure every message will reach its recipient and if you do not need metrics and understanding of your employees’ behavior, then yes, you could do this yourself, especially if you have a lot of time on your hands. There is so much digital noise during the day, you’ll welcome Fieldcom to break through that noise.

Messages can be accessed and consumed an unlimited amount of times or as long as the content is “live” based on client direction.

Yes, prior to your program kick-off, we reach consensus with you on your KPIs and then customize dashboards to share that data with you in real time. You will be able to log in to the dashboard via our website, www.fieldcom.io.

We offer a “segments” feature that enables different messages and content to be crafted to specific recipients for the utmost relevancy.

Yes.

Not natively. But sometimes clients wish us to include an audio-only version with distribution, which is no trouble at all.

The process is the same.

Our audio and video content has a digital rights management (DRM) component to it, but we advise clients: if you wouldn’t want it leaked to the public, you probably shouldn’t release it to multiple people on our platform. If someone seeks to sabotage your efforts, they can always find a way.

Yes, we can integrate with any solution that offers an API. Even if your gamification suite does not offer an API, we can still integrate, but that would require more custom coding and wouldn’t be as turnkey as an API.

We measure all messages. Some messages, based on the content delivered, enable more metrics than others. If using audio, video, and/or link, we can understand exactly who has engaged with content, for how long, and, by integrating with your existing systems, what type of action they took as a result of that content. On the other side, a simple text message . . . with no audio, video, or link, can be measured in terms of whether the message was delivered to their phone and whether an action took place or a behavior changed.

There are some file size constraints that we will have to navigate, but generally there aren’t constraints. Anything you have can be repurposed by our team.

Sure, if you’d like. If you’re trying to achieve a specific behavior change, we recommend a dedicated program though.

Yes, if that’s what you prefer.

Yes, we can integrate with other messaging applications if that’s your desire.

One to three hours per month.

Some clients see improved behavior change in as little as one month, but generally after three months, trends start to develop and desired outcomes start to be reached.

Yes, but most companies have those capabilities in-house or through their email service/provider, and they may just not be aware of them yet.

There are a few instances where private label can make sense, but we generally avoid those arrangements right now.

With Fieldcom, it takes about 60 seconds.

We value the importance and integrity of brand compliance. During our setup phase, we ask clients to share their brand standards, style guides, etc. with us so we are brand-compliant. All content needs to go through your normal approval channels before we release anything to anyone.

Yes. But we will need to know criteria and what your desired outcome is so our engineers can properly address your needs.

Yes. And we also now offer plug-ins with the major video conference providers so employees can participate together in real time and be moderated by a “game show host.”

We already use a bulk email provider for our customer-focused messages – can we use your service but have them send out the messages, which might be cheaper?

For easy storage and recall, we recommend JPGs be saved to a device’s camera roll. Otherwise, other files can be saved to the device’s storage or file directory, or a company’s Dropbox or other cloud service.